profile

Luis Javier Oviedo Vega

Business professional with experience in project management, business process, IT management and sales operations thought innovative solutions, strategical thinking and team building with focus in the corporate processes and their outcome.

Santa Ana Costa Rica

ljoviedo@gmail.com

Skills

Flexible thinking

Problem solver

Decision maker

Business Operations

Project Management

Strategic planning

Revenue assurence

Team work, Analytic, Creative, Leadership

Executor, Proactive, Honest, Responsible

Knowledge in: Softland ERP, Salesforce, Siebel, Design Thinking, PMI, Scrum, Big Data and Accelium

IT & Telco Management, Innovation Management

Languages

English

Spanish

About

ljoviedo@gmail.com (506) 6051-5919

Education

Cenfotec

Digital Transformation Post-degree , Innovation

May 2019 - October 2019

Sequal Solutions

Executive Project Management Program

December 2016 - March 2017

Escuela Europea de Negocios

Master in Business Innovation

June 2015 - December 2016

Universidad Nacional de Costa Rica

Gerencia en Administración de Proyectos Informáticos

June 2002 - June 2003

Universidad Central

Informatics Engineering

January 1995 - December 1998

Experience

Business Operations Lead

Microsoft , San José Province, San José, Costa Rica

January 2020 - Present

Focus on Business & Commercial processes for SMC Corp. division in Microsoft working as Senior Analyst in Sales Excellence Latam team in partnership with Digital Sales Managers and AEs.

Quotas Distribution and Adjustments
Revenue allocations and disputes
Reports & Data Analysis
Entrepreneur & Business Consultant

Brainnovation , Costa Rica

July 2018 - July 2019

My own consulting company with focus on Business process optimization and enterprise innovation.

IT Management
ERP process consulting
Sales Operatins advisory
NPS Program Manager SPOC (Sales Operations)

British Telecom , Costa Rica

April 2017 - March 2018

Single Point of Contact for Americas Market Unit in the Net Promoter Score (NPS) Global Program, working as Program Manager.

Manage and support the Medallia Customer Experience platform.
Train, review and supervise.
Analytics, insights and reports
Sales Operations Manager Latam

British Telecom , Costa Rica

April 2014 - March 2017

In charge of the planification and execution of the sales enablement activities, sales operations process and best practices implementation across Latam.

Planning and support the Annual Revenue Budgets and the Revenue assurance.
Develop and control the targeting process for Latam.
◼ Implementation and business support for Salesforce.com
Senior Sales Operations Manager CAC & Andean

British Telecom , Costa Rica

April 2008 - March 2014

Manage, supervise and execute all the sales operation resources / activities across Central America, Caribbean and Andean Regions.

Corporate targeting process.
Contract Closure Assurance process and Operational Reviews & Business Plans.
Pipeline, Forecast, Outlooks controls and support all strategic sales decisions.
Business Operations Manager CAC

GBnet Corp/COMSAT International , Costa Rica

October 2004 - March 2008

Lead and develop a new department from the scratch for Sales Administration and Business suppot for Central America Region.

Revenue control and projection.
Contract management (Churn, renewals, etc.)
Work orders management.
Consultant & Founding member

BSP Technology , Costa Rica

October 2002 - October 2004

Entrepreneur in Information Technologies with focus in Customize software solutions and Exactus ERP implementations.

Commercial activities.
Project Management.
Administrative tasks.
Senior Project Manager / Implementation Manager

Softland , Mexico and Costa Rica

December 1998 - September 2002

Senior Consultant and Team leader for foreign projects and local high-level projects for ERP implementation activities.

ERP Implementation projects.
Plan, control and supervision projects.
Administrative tasks.

Workplace personality

100+

Company Size

8

Day Length

Medium

Noise Level

Business Casual

Dress Code

Benefits

Retirement

Health Care

N/A

Commute

Work from home

Annual Bonus

Relocate

Paid Vacation

Full-time

Shift