profile

MAI THI CAM VAN

Skills

Problem analysis and problem solving

Planning and organizing

Communication skills

Data collection and analysis

Languages

Awards

Activities

About

CUSTOMER SERVICES LEADER

Education

Vietcombank – Cardif Life Insu

Insurance Certificate , Insurance Certificate

May 2014 - May 2014

Foreign Trade University

Business Administration , Business Administration

November 2009 - November 2009

Experience

Customer services Leader

ACB - Asia Commercial Bank , HCMC

February 2014 - July 2015

From 2014 - now: working as Customer Services Leader: - Managed a team of 5 staffs developing technical solutions for our clients. - Direct the daily operations of the customer service team. - Review customer complaints and make resolution. - Identify and implement strategies to improve quality of service, productivity and profitability. - Provided support to the sales team, ensuring all sales and service objectives were met. - Assisted in the training of new customer service representatives and associates. Achievement: Excellent employee Year 2014

Customer services Representative

ACB - Asia Commercial Bank , HCMC

December 2009 - February 2014

From Dec 2009 - 2014 : Asia Commercial Bank as Customer Services Representative Key responsibilities: - To assist the Officer to provide satisfactory banking services and operations support to all external and internal customers. - To comply with all applicable laws and regulations in Vietnam on the opening of accounts, ATM, debit and credit card, international payment with personal purposes... - To provide new products and services to customers or the products or services concerned customers, resolving customer's queries and complaints (of authority) - Work closely with other departments, such as sales, on updating policies and procedures for client services. - Other related duties and responsibilities as assigned by Customer Service Manager. Achievement: Employee has the best customer services quality of Main-branch.

Workplace personality

100+

Company Size

12

Day Length

25+

Team Size

Loud

Noise Level

Formal

Dress Code

Benefits

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