profile

Laetitia martos

Education

Euromed Marseille

Master II Management des Equip , Master II Management des Equip

July 2008 - July 2008

Experience

Acting Manager

Apple , Cork

March 2010 - January 2012

- Provide support to Tier1 advisors with advices on positioning and technical questions - Keep in contact for any Safety or Emerging issue with Engineer department - Provide and maintain strong, professional relationships with all of Apple’s customers - Follow up of customer's cases on a daily basis

Ecoute d'appels
Analyse des goulets d'étranglement
Reporting
Quality

Nissan , Belfast

January 2009 - March 2010

- Keep in contact for any Safety or Emerging issue with Engineer department - Provide and maintain strong, professional relationships with all of Apple’s customers - Follow up of customer's cases on a daily basis

Ecoute d'appels/emails
Analyse Qualité
Reporting

Workplace personality

100+

Company Size

12

Day Length

25+

Team Size

Loud

Noise Level

Formal

Dress Code

Benefits

Relocate

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