profile

mari cariapa

Sr. IT Support Analyst

San Francisco, CA, United States

Skills

Windows

Helpdesk

Network

Project Management

About

• Provide technical assistance and support for all staff queries and issues related to computer systems, software, and hardware. • Respond to queries received via web portal, phone, email, or in person. • Maintain accuracy of staff requests in ticketing system. • Install and configure Desktop computer hardware and software. • Perform level one network administration tasks (AD and email). • Perform level one application administration tasks to resolve staff issues and maintain systems.

Education

DeAnza College

Information Technology

September 1993 - January 1996

Experience

Sr. IT Support Analyst

Cambridge Education Group , San Francisco

July 2008 - Present

• Provide technical assistance and support for all staff queries and issues related to computer systems, software, and hardware. • Respond to queries received via web portal, phone, email, or in person • Maintain accuracy of staff requests in ticketing system • Install and configure Desktop computer hardware and software. • Perform level one network administration tasks (AD and email) • Perform level one application administration tasks to resolve staff issues and maintain systems

Technical Support
Network Management
Systems Administration
Systems Administrator

iWin , San Francisco

May 2003 - July 2005

• Provide technical assistance and support for all staff queries and issues related to computer systems, software, and hardware. • Backup and Storage. • Network installs and management. • Server installs and setup.

ex: Management
ex: Gardening
ex: PHP

Benefits

Retirement

Health Care

N/A

Commute

Work from home

Annual Bonus

Relocate

Paid Vacation

Full-time

Shift

Copyright © 2020 Kinzaa.com. All rights reserved