January 2011 - February 2012
Developing online help and print publications for instructors and students that use WebAssign's online homework system. Additional responsibilities include writing training materials and training Customer Service on new product features, collaborating with UX on application GUI wording, and participating in an Agile development process.
Systems Documentation, Inc.
January 2005 - December 2010
Developing online help and documentation DVDs for Tekelec telecommunication products. Process includes documenting GUI interfaces, analyzing engineering design documents, interviewing system users and programmers, conducting documentation review meetings, and coordinating documentation deadlines with product release cycles. Additional responsibilities include producing project plans, creating and giving presentations about technical communication tools and processes to other departments, and converting documentation from FrameMaker to DITA-compliant XML.
Contract Technical Writer
Alliance Database Systems
September 2004 - December 2004
Developing user and systems guides for an SQL-based database management system, to satisfy Sarbanes Oxley requirements. Process requires interviewing system users and programmers, generating a documentation set for each module, and interpreting Visual Basic 6 and .NET code.
Northrop Grumman Ship Systems
April 2003 - September 2004
Editing and writing technical manuals to satisfy Naval contractual requirements. Process requires managing vendor communications, generating status reports, coordinating concurrent deadlines, and supporting various ILS departments.
Micro Data Base Systems
September 2001 - December 2002
Writing and editing software documentation for Micro Data Base Systems' SQL database software. Accomplished by interviewing programmers about company products and working closely with a small technical documentation team to develop style and maintain format of corporate documentation.