Montse Pascual Vives
Expert in digital training content and Customer Service
Barcelona, Espanya tel 666521865
monty.vives@gmail.com
Skills
•Creative Thinking: Demonstrated skill in applying tools and techniques for grasping new concepts, acquiring new ways of seeing things
•Oral and Written Communications: Advanced ability to express oneself to provide information to others effectively
•Coaching: Ability to encourage, motivate, and guide individuals and teams in learning
Languages
Spanish
Catalan
English
Education
Content Curator , Content Creation and curation
January 2022 - March 2022
Management methodology software project development with scrum , Project Management
January 2021 - February 2021
Growth hacking , digital marketing
February 2020 - July 2020
SEo/Sem consultant
July 2019 - October 2019
Comunity Management
February 2017 - June 2017
Corporate networks
April 2015 - May 2015
Bussines Coaching
March 2010 - May 2010
Web designer
October 1985 - June 1986
Baccalaureate
September 1978 - June 1981
Experience
Abg , Barcelona
April 2003 - Present
My job is to assist customers with the planning and booking aspects of their car rental hire. I may support customers on the phone, online or a combination of these. I answer customers' questions, make travel suggestions and car needs also I make reservations.
Abg , Barcelona
October 2010 - June 2011
Training and management of new agents. Creation of new content rules and training content. Content update in the agent help index. Design and Creation of E-learning content. Learning digitization. Creation of Storytelling and video edition. Web design and content copywriting. Experience in LMS platforms
Amena Call Center , Barcelona
February 2003 - April 2003
Support Team to solve technical problems for customer having, internet, tv or telephony services
TgT , Barcelona
February 1998 - February 2003
Support agent for bank offices and bank customers Management of remuneration in kind of gifts for customers, Support in the resolution of bank office procedures.
Workplace personality
50-100
Company Size
8
Day Length
5-25
Team Size
Medium
Noise Level
Casual
Dress Code
Benefits
Health Care
Work from home
Annual Bonus
Paid Vacation
$30,000 - $40,000
Salary
Full-time
Shift