Nan Chen



User Experience



Information Architect

Empathy Lab

September 2010 - October 2011

Information Architect | UX

Cheng & Tsui Company

June 2010 - September 2010

Information Architect | User Experience Design


March 2010 - May 2010

User Experience Analyst

Massachusetts Institute of Technology | MIT OpenCourseWare

May 2009 - September 2009

? Performed comparative analysis, heuristic evaluation, search engine optimization of MIT OpenCourseWare website ? Conducted site analytics with Google Analytics, WebTrends, CrazyEgg, Youtube Insight, and Advanced Web Ranking ? Reviewed findings from annual user survey and developed focused follow-up surveys for selected user groups ? Organized and Conducted focus groups & user interviews and arranged a series of usability tests at MIT usability lab ? Produced wireframes, sitemaps, and high fidelity prototypes for A/B testing and to communicate user experience vision ? Assisted in implementation of UI concepts and generated recommendations for site improvements based on findings

Wiki Desinger

Gotham Gazette

February 2009 - March 2009

? Worked out a structure for handling templates and shared content between pages. ? Explored approaches to pulling outside data or data that's been packaged into HTML into Mediawiki. ? Developed a clear structure for naming, storing and calling on graphics (headshots, district maps). ?Looked at data currently available from the Campaign Finance Board and tryed out some prototypes for how that data might fit.

Usability Consultant

University of Michigan Social Work Library

September 2008 - April 2009

? Performed comparative analysis and heuristic evaluation of Social Work Library website and its competitors ? Created, converted, and strengthened the library’s online content regarding social work research ? Optimized the website browsing process and advised on future site and organizational implementation


Wuhan University of Technology

January 2004 - April 2005

? Conducted XHTML & CSS coding, image editing, and Flash production ? Translated user requirements into standard information architecture and design deliverables ? Conducted design with emphasis on browser compatibility, accessibility, and search engine optimization ? Manage analysis of website usage and identify trends in online audience behavior and strategies for improving performance

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