The Sun Hotel & Spa , Jl. Lebak Bene No 123 Legian, Kuta,Badung,Bali 80361

December 2018 - May 2020

• Prepared report day to day production processes.
• Handled reservation by E-mail dan Telephone.
• Operate Pyxis ( Hotel System ) to input, modify, cancel the reservation.
• Managed online booking inquiries, assisted guest and travel partners with question throughtout entire booking cycle.
• Prepared customer invoices, accepted payment and processed refund and cancellation request.
• Worked closely with front desk to ensure full occupancy ( Manage Room Allotment ).

Abian Srama Hotel & Spa , Jl. Bypass Ngurah Rai No.23 Sanur, Denpasar Selatan,Kota Denpasar 80228

June 2016 - December 2016

• Kept reception area clean and neat to give guest positive first impression.
• Direct incoming calls to internal personel and departments, routing to best-equalifield department.
• Welcomed all guest will friendly greeting and answered general question.
• Welcomed each new arrival pleasantly and confirmed their reservation and identification.
• Explained detaild regarding hotel facilities.