profile

Nick Prokesch

Technical Writer/Support

Boston, 02125, United States

Skills

Collaborating

Communicating

Troubleshooting

About

I am a Professional Writing major with a strong background in Information Technology and Technical Support. I believe that the most useful skill set to have in the technology fields includes knowledge of communication, grammar, and syntax. A good writer and proofreader knows how and where to spot problems; one who can detect syntax inferentially can recognize patterns, identify problems, and work to create solutions without intensive training. Such skills are crucial to the IT support field. With a strong background in English, grammar, and writing, in conjunction with my fluent knowledge and understanding of computers and technology, I regard myself as a powerful asset to any workplace. In addition to standard Windows and Linux configurations, I am well versed in Apple products, specifically solutions and troubleshooting related to Mac OS X 10.5 through 10.7, Mac OS X Server, iOS, iPhone, iPad, Apple TV, Airport Extreme, Time Capsule, Airport Express, and peripherals/accessories.

Education

Univ of Massachusetts Boston

Professional Writing , Professional Writing

December 2012 - December 2012

Mass. Bay Community College

Computer Information Systems , Computer Information Systems

May 2006 - May 2006

St Thomas More School

May 2004 - May 2004

Experience

IT Technician

SwiftecIT, Inc.

February 2008 - August 2008

Former remote and on-site PC support technician. Supported Windows Servers and Workstations, Hosting, Linux servers, Apple Mac computers, Light security

Call Center Agent

TJX

August 2007 - February 2008

Handle first and second level retail POS-system calls. Troubleshoot where applicable.

Workplace personality

100+

Company Size

12

Day Length

25+

Team Size

Loud

Noise Level

Formal

Dress Code

Benefits

Gym

Relocate

Paid Vacation

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