Olive Lakra

Information Architect

Mumbai, 400053, India




Requirement Gathering

Design & Development


• Total 11+ years of experience which includes rich experience in Usability Engineering, Technical Documentation, IT Operations and Software Development. • 2 years of experience in User Experience Design with hands on experience in UCD process such as Analysis, Design, Development and Testing, and associated methodologies. • Hands on experience in technical documentation, troubleshooting and resolving software, hardware and OS related issued. • Possess domain knowledge in areas such as Insurance, Banking, Finance, Travel, Manufacturing and Healthcare.


Birla Institute of Technology

Master in Computer Application , Master in Computer Application

August 2001 - August 2001

St Xaviers College Mumbai

Mathematics , Mathematics

May 1998 - May 1998


Information Architect

Mphasis , Mumbai

April 2010 - April 2012

* Research and develop realistic plans that support organizational objectives by analyzing audiences and their information and functional needs * Work with customers to understand their business models and goals and help define strategy, content, and features for design of their web site/ product. * Define site architecture and navigation that serves as a blueprint of the site/product upon which all other aspects are built. * Create wireframes, site maps, schematics, process maps, feature lists, mockups, visual specification, working prototypes and other artifacts to describe the intended user experience. Domain: Healthcare Insurance, Biotechnology, Energy Tools: Microsoft Office Suit, MS Visio.

Requirement Gathering
Design & Development
Consultant - Documentation

Mastek Ltd , Mumbai

May 2008 - April 2010

* Prepared user manuals, online helps and other related technical documents * Reviewed and updated existing technical documents * Designed templates and other deliverables * Provided support & guided development teams during integration of help files with applications Industry: Insurance, Travel Tools: Microsoft Office Suit, Robohelp 7, SnagIt, Microsoft Visio

ex: Gardening
ex: PHP
Senior Technical Writer

ibruk Consulting Pvt Ltd , Mumbai

April 2008 - April 2010

* Research, develop, plan and implement new and effective ways of communicating to users, and new information products. * Prepare catalogs, user manuals and guides, technical help books, online help documents and engineering reports. * Solve routine and undefined or ambiguous technical communication problems. Create information for large and complex or technically challenging projects. * Define scope, develop plans, perform project management for individual or team projects. Provide project leadership for team projects and supervision of project activities. * Coordinate with technical resources and subject matter experts to develop the documents. Ensure that documents are technically accurate, succinct, user-focused, and free from errors. DELIVERABLES: Product Documentation, End-user Documentation, Single-source Projects, Training Materials, Case Studies, Telecom Services Rollout Documentation including best practices & marketing collaterals

Technical Writing
ex: PHP
IT & Quality Analyst

HSBC - HDPI , Hyderabad

March 2005 - June 2007

Management: * Knowledge Management * Managing and updating support documents * Writing MI reports and preparing fact sheets * Coordinating with helpdesk support, systems, development teams and other support areas in rectifying problem areas. * Managing & updating the team of day to day changes. * Liaising with various support teams. These includes: Branch Operations and Systems Infrastructure, 3rd party hardware providers, Change Management Services, Network Operations, IT Security, Domino and various other Incident Management teams Technical: * Successully performed user acceptance test (UAT) on PLADA * Diagnosed, resolved and logged networking & system issues * Provided support for Mainframes, OS/2 file servers, Web browser servers & Windows NT/XP workstations. Quality: * Improved quality customer service & maintained business integrity * Improved Team efficiency through defect analysis & prevention

Technical Support
Management Support
Quality Management
SAP BASIS Administrator

Knowledgecrop Technologies , Noida

October 2003 - February 2005

Roles and Responsibility : * Systems administration * Security level management * Performance management * Backups management Tools: Language: ABAP/4 Database: Oracle8i Software: SAP R/3 4.6B & 4.6C, BW Operating system: Windows NT/2K

System Administration
Troubleshooting & Resolution
Microsoft Technical Support Officer

Convergys , Gurgoan

February 2003 - September 2003

* Resolving Software issues and troubleshooting hardware and OS issues especially Microsoft Windows 98/98SE/ME/XP * Handling Operating system (core) issues. * Manual rip of TCP/IP, network stack, Winsock errors. * Troubleshooting of DSL/ Cable modems, wireless broadband adapters/base stations. * Hardware and software installations.

Technical Customer Service
ex: Gardening
ex: PHP
Software Engineer (Freelancer)

Air India , Mumbai

January 2001 - December 2002

Developed human resource management system using Visual Basic and Microsoft SQL Server.

Software Development
ex: PHP

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