December 2011 - February 2012
Facilitated the prior authorization process for pharmaceutical drugs, providing customer service to doctors’ offices and insurance payers. Performed benefits investigation regarding specialty injectibles to resolve claims issues.
Claims Compliance Analyst
American Specialty Health
February 2011 - June 2011
Analyzed, negotiated and corrected complex claims issues. Processed and adjusted claims for adjudication. Reviewed claims for errors to facilitate departmental training. Handled and prioritized heavy claims workload.
Data Analyst Claims
December 2009 - May 2010
Processed Flexible Spending Account claims according to established FSA guidelines. Analyzed EOB’s to determine FSA eligibility. Took on a leadership role training other claims analysts. Performed data entry 100% accurate claims processing under audit.
Event Marketing Intern
Radio5 Entertianment LLC
February 2009 - December 2009
Assisted in the management of talent, live events and contracts for an international entertainment promoter. Established social media presence via Twitter and FaceBook.
Medical Records IT Clerk
Shayegan Medical Administration
June 2007 - November 2007
Provided PC Help Desk support in a small business environment. Prepped and scanned medical records to digital format. Functioned as a driver for medical records collections route.
Customer Service Representative
June 2006 - September 2006
Provided customer service for Tweeter’s LCD/Plasma extended warranty program. Mediated customer complaints towards positive resolutions in a fast-paced call center environment.