profile

Phillipe Bojorquez

Brooklyn, 11225

Skills

Learning new technologies with passion!

Technical Support

Research and Development

Technical Training

Experience

Social Media Coordinator

SLUG magazine / Craft Lake City

January 2010 - April 2012

Created Social Media Direction Plan for SLUG Magazine and their new company Craft Lake City. Increased revenue by closely monitoring Facebook, Twitter, Google+ and our company newsletter in order to create targeted pushes and campaigns. Increased Conversions from Facebook posts to website click-through. Made Craft Lake City a year round business instead of a once a year event. Expanded Craft Lake Cities presence by increasing traffic to their YouTube page by creating a new forum that featured artist bio's and how to videos. Created street level marketing pushes that increased awareness of Craft Lake City's once a year festival. Utilized Pinterest to create a personal dialogue between our company and our viewership. Created a blog to increase SEO and Google Analytic driven searches.

Researching Social Media Technologies
Social Media Campaign Planning and implementation
Dreaming Big
IT Help Desk

WGU

August 2008 - July 2012

• Hardware Replacement and Upgrading for Laptops and Desktops • VOIP Phone / Basic Network troubleshooting • Network Printers Setup • Windows XP/Vista/ and Mac OS installing, updating troubleshooting and installing: Drivers, Applications, and services • New Hire training / Technical Trainer • Wiki / Google Docs White Papers for Process Revision • Desktop Imaging and Virtualization (VM Ware, Altiris) • Deploying new Laptops and Desktops / Managing existing laptop and desktops • Centralized Antivirus setup and support • Inventory Control and Ordering • Microsoft Office Suite / Open Source Applications Use, Troubleshooting, and Setup • Internal and External Phone and Face to Face based technical support for 10,000 students / 800 Staff

Technical Support / Networking
Technical Training / Process Revision
Wiki / Article Writing
Tier One Tech Support/Tier 1 Server Provisioning

Heuristic Systems

November 2007 - July 2008

• Customer complaint resolution • Technical Support in Help Desk/Ticket System environment • DNS records setup and troubleshooting • Provisioning of production servers for mailing • Utilizing basic Linux commands • Troubleshooting custom software for clients • Basic Network troubleshooting • Basic setup and command line knowledge for Linux

Customer Complaint Resolution
TCP/IP , DNS Troubleshotting
Basic Linux Command Line Functions
Assistant Manager / Technical Director

Kampgrounds of America, Inc.

September 2006 - December 2007

• Wireless Internet Monitoring and problem resolution • Web Page Implementation and update. • Technical Support (Company, Customers) • Writing and Serving legal notices • Property Management of 200 site Motor Home and 400 site Mobile Home Park • Customer Service • Adviser on the panel of technology for all Utah KOA’s (Overseeing technological issues for 8 parks. Which included but was not limited to WiFi implementation, SEO, Technology adoption and implementation, branding)

Management
Monitoring WAN and WIFI Network
Technology Advisor for Collective of KOA

Workplace personality

100+

Company Size

12

Day Length

25+

Team Size

Loud

Noise Level

Formal

Dress Code

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