profile

Paul Senior

Fort Lauderdale, USA

Skills

Data Center Operations

Technical Support

Network Administration

System Administration

About

15+ year veteran in supporting IT environments. Expert at improving service, maintaining high availability and reducing total cost of ownership.

Education

Regis University

Computer Information Systems , Computer Information Systems

December 2012 - December 2012

Broward College

Computer Science , Computer Science

December 1994 - December 1994

Miramar High School

June 1987 - June 1987

Experience

IT Systems Specialist

Motorola , Plantation

January 2007 - December 2011

Responsible for uptime of data center infrastructure. Monitored fire alarms, server hardware alarms, server room access, utilization of rack space, network, electrical, and HVAC resources. Assisted in setup, administration, and decommission of UNIX and Windows servers. Highlights include: • Worked with corporate real estate on divestiture project to consolidate hardware from data center at Latin American division into data centers at main South Florida site without any adverse impact to customers • Involved in multi-year separation project to relocate numerous servers between two data centers; all server moves were completed ahead of schedule, which contributed towards the successful split of the IT environments between mobile devices and public service radio businesses • Helped write the Motorola ITIS Midrange Tower Standards for Computer Rooms manual • Trained corporate real estate vendor staff members in the use of incident escalation and emergency change processes

Data Center Operations
Disaster Recovery
Network Administration
IT Technician III

Motorola , Plantation

January 2004 - January 2007

Responsible for administration of NetBackup Enterprise server environment consisting of several HP, Sun, and Windows servers, StorageTek and Quantum tape libraries spread across two corporate sites. Deployed, supported, and upgraded NetBackup client software on all UNIX and Windows servers using remote administration tools. Provided Tier 2 operational support to help desk. Performed troubleshooting and repair of tape library hardware malfunctions, configuration errors, and service outages. Arranged for the certified destruction of end-of-life backup tapes and hard drives. Highlights include: • Received Motorola BRAVO! award in recognition and appreciation of above and beyond performance in restoring IT infrastructure after Hurricane Wilma • Received Motorola ITIS Outstanding Customer Service award • Maintained a 99% success rate on all backups and restores, which exceeded management’s goal of 98%

Disaster Recovery
Data Center Operations
System Administration
IT Analyst Client Systems I

Motorola , Plantation

January 2000 - January 2004

• Helped to write the PC Lifecycle Management SOP document; these streamlined processes increased customer satisfaction by over 10% due to the reduction in cycle time and backlog of tickets • Provided training and assistance to team members • Assumed management responsibilities while manager was out of office for several weeks • Imaged and deployed desktops and laptops to business and engineering employees • Migrated all data and applications from previous computer to new hardware

Desktop Support
Network Administration
System Administration
Help Desk Analyst II

Motorola , Plantation

January 1998 - January 2000

• Awarded 400 vested stock options for receiving ES (Exceeded Some) performance rating from management • Designated senior phone administrator; responsible for ensuring adequate number of staff members were always available on the phones in order for service level agreement goals to be consistently met or exceeded • Wrote and submitted documentation proposing the use of statistical methods to improve phone metrics • Participated in rollout project for Microsoft Office • Worked with email migration project team to convert MS Mail users to Microsoft Outlook

Desktop Support
Network Administration
ex: PHP
Technical Specialist

ADP TotalSource , Miami

January 1997 - January 1998

• Performed daily IT operational tasks, such as backing up servers and generating reports for various departments within the company • Setup and installed Macintosh and Compaq computer systems for employees • Resolved employee computer, network and telephone problems reported to the IT department via phone or e-mail • Coordinated solutions to problems with external vendors

Technical Support
Network Administration
Disaster Recovery
Help Desk Analyst I

Motorola , Boynton Beach

January 1995 - January 1997

• Responsible for solving a variety of customer hardware, software, and networking problems over the phone and using remote access tools in a large-scale, 24/7 electronics manufacturing production environment • Assisted employees in getting appropriate account permissions for several legacy mainframe and UNIX-based accounting, supply chain, and manufacturing systems • Routed technical support calls to the appropriate Tier 2 group or administrator as necessary

Technical Support
Network Administration
ex: PHP
Technical Support Representative

Synergistic Office Solutions , Davie

January 1988 - January 1993

• Designed, wrote and maintained customer database and trouble ticket software in Clarion • Responsible for single-handedly supporting several hundred customers via telephone • Wrote software installation scripts, customized reports, user documentation and classroom presentation materials • Trained customers in the usage of software packages in one-on-one and classroom settings

Software Devlopment
Technical Support
Sales

Workplace personality

100+

Company Size

12

Day Length

25+

Team Size

Loud

Noise Level

Formal

Dress Code

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