An expatriate from Dubai with MBA in marketing and has a couple of years of work experience in consultant and banking industry. I had moved to Canada in February of 2014 and recently updated my skills by completing a digital communications certificate at SFU.
Digital marketing is my passion and I love learning new and exciting social media tools.
Skills: Fast learner, enthusiast, creative, self-starter and a keen observer.
"Increasing the online presence for a brand/entrepreneur using the combination of analytical skills with social media best practices."
MBA-Marketing , MBA-Marketing
- April 2010
Field Merchandiser (Contract)
Stenek Corporation , Metro Vancouver
- July 2014
Organizing and adding new inventory by following the store planogram; placing price tag according to the product code. Compiling and maintaining records of inventory.
•Worked on a crew of 5 to set up merchandise displays in a number of retail stores throughout the lower mainland.
•Polished teamwork skills as it was 100% team-oriented job.
•Used creativity for visual presentation of merchandise.
•Became a Good planner in prioritizing assigned assignments.
Customer Service Representative (Contract)
RAKBANK , Dubai, UAE
- December 2012
Communicating and interacting with customers by phone, electronically or face to face and maintaining knowledge of the Bank’s products and services. Opening and Closing of Bank accounts. Providing daily operations reports, managing overdrawn account reports. Tracking significant change in balances for large and small business accounts.
• Cross-sold Bank products to existing customer thus successfully meet the daily sales goal.
• Ensured accurate and correct information to customers and excelled in customer service.
• Learned to operate new banking software (Finacle) in 2 days.
• Positively handled irate customers.
• Made suggestions for collecting documents from customers, which were taken up by management.
VARS Boffin Management Consultancy , Dubai, UAE
- June 2011
Responsible for handling Market Research projects for Dubai government department and prepared research-based reports. Planned client meetings. Prepared customized company presentations based on specific business needs. Managed client databases to follow up as prospects. Maintained expenditure details and personal records of the company employees. Developed marketing collateral including marketing flyer, visual aids, sales scripts and content for the corporate website. Managed the social media platforms.
• Learned to design survey forms, tools to analyze the data and presented the same in excel and PowerPoint.
• Meet weekly sales goal and increased profit by 10%.
• Successfully maintained relationship with clients and increased their loyalty.
• Successfully completed projects on time and with efficiency.
• Became a good Team leader and Team player by handling teams of 6 people.
• Increased online presence and reachability with customers.