First of all, I’m never satisfied with just accomplishing our target KPI’s. For me, it’s important to reach positive figures in target sales (over 100%) and in our Quality of Sales (QOS) but I aspire to be a High Performer. Unlike an overachiever, for example, a High Performer is someone that simultaneously achieves his targets and grows his team into what it needs to be. That’s why I always use pictures of my team in my presentations and not just a random picture I searched online. My team needs to be part of my DNA and part of my recipe for success. I think this is crucial to be successful. In my opinion, there are some overall skills that any successful sales manager must have. The most important ones are the work ethic (respect for what he does and for those who work with him), the level of professionalism that always has to be high, time management (or task management) because it is very important to deliver what is asked in due time and in a complete manner. I also find it essential to always follow all the internal rules and procedures (take advantage of the procedures to ensure a good outcome but never breaking the rules) and with that, the general skill of responsibility (to take upon himself the results of his work (good and bad). In a sales Call Center specifically, there is a set of skills that one cannot overlook, like the ability to be self-driven (be able to motivate himself to always get better results) is a big asset in this line of business because it helps to uphold the next 4 characteristics which make all the difference managing a sales team: learn from your mistakes, always try to relate with a team member(speech wise, to understand his needs without being condescending), “never leave a stone unturned” - always ask “why?” to a negative answer and keep a positive attitude when facing any obstacle that arises.