A proven Sales Operations Manager with an emphasis in Salesforce administration, workflow optimization, and strategy analysis. Termed a "Hybrid Employee" as I'm able to contribute in many capacities. A self-starter willing to take on challenges and reliable under pressure. Others would characterize me as detail oriented, amenable, and passionate.
Arizona State University
Tourism Management , Tourism Management
- June 2005
Palo Alto High School
- June 2001
Commerce Network Operations Manager
icix , South San Francisco, CA
- January 2015
Oversaw subscription on-boarding, Salesforce and Zuora Admin, and Sales and Renewal workflow. Delivered sales reports, dashboards, and created forecasting models. Enhanced data cleansing for CRM optimization.
Cloud Customs , San Jose
- February 2011
Liaised between customer and Salesforce admin. Assisted with Salesforce set up and design
Team Lead / Project Manager
Integrated Media Measurement, Inc , Foster City, CA
- January 2009
Responsible for member on-boarding and member services department. Worked on special projects and maintained vendor relationships.
Account Sales Manager
Silicon Valley Sports & Entertainment , San Jose, CA
- February 2007
Responsible for ticket sales, season ticket renewals, B2B sales, and Email campaigns. Managed Community Programs: Stix-2-Schools (Non-Profit, 501c3)