profile

Shannon Gilleland

Melbourne, 3044, Australia

Skills

Customer Service

Organised

Creative Problem Solving

Management

Languages

Awards

Activities

About

I am passionate, enterprising, creative, enthusiastic, hard working and have a lust for life that's infectious.

Education

Swinburne

Entrepreneurship & Innovation , Entrepreneurship & Innovation

2015 - 2015

QANTM

Animation , Animation

December 2010 - December 2010

Experience

Waitress

Pascoe Vale RSL , Melbourne

February 2014 - January 2015

Barista Bartender Waitress Sympathetic ear Communicator Creative problem solver Multitask-er Patient customer service representative - I am serving seniors after all :)

Customer Service
Waitress
Problem Solver
Development Manager

Electronic Arts , Melbourne

May 2013 - December 2013

Partnered with project Producer to assist in the complete end to end production and ongoing maintenance of a mobile title, on the designated target platforms, which included worldwide launch of title updates as well as continued maintenance for the live service. Identified and continued to update supporting documentation for the complete end to end process for the development of the project. Worked closely with external development partners and development service providers to deliver the project on an on-going basis. Interfaced and managed relationships with other departments within EA including Marketing, Sales, QA, Tech Teams, Distribution, Localisation, Finance, Legal and other key stake holders.

Project Management
Workload Prioritisation
Problem Solving
Business Owner

Gyotrelem

December 2012 - April 2015

Business owner and co-founder of Gyotrelem, an online store that focuses on acquiring unique handcrafted products from around the world, and supplies them to customers within the Australasia region. Duties include: Marketing, Sales and Promotion of the business and it's products. The Financial management of the business including, but not limited to, the financial statements. .Management of logistics including the acquisition, supply, delivery and maintenance of products. Marketing management including website development and maintenance, social media advertising strategies.

Management
Marketing
Customer Service
Waitress

Dead Man Espresso , Melbourne

March 2012 - June 2012

Exuded enthusiasm and passion for my work when serving customers. Had an honest, reliable and hardworking attitude when conducting my duties for my employer. Employed creative problem solving skills when dealing with issues. Used strong planning and organisational skills, along with my high attention to detail, when setting up and carrying out general daily duties.

Customer Service
Waitress
Problem Solver
Waitress

Minimo , Melbourne

April 2011 - March 2012

Exuded enthusiasm and passion for my work when serving customers. Had an honest, reliable and hardworking attitude when conducting my duties for my employer. Employed creative problem solving skills when dealing with issues. Was adaptable, flexible and determined in my role as barista. Used strong planning and organisational skills, along with my high attention to detail, when setting up and carrying out general daily duties.

Waitress
Barista
Customer Service
Business Owner

Ignition Studios , Melbourne

March 2010 - May 2013

Creative director and co-founder of Melbourne based indie games studio that focused on creating not only games for consumers, but application and digital services for it's clients. Established brand awareness for company by creating and maintaining various digital industry profiles. Used agile project management methodologies to run the various projects the company was working on. Investigated, followed up and negotiated leads for the company. Regularly consulted with clients to gain a clear understanding, and ensure consistent messaging, of the outcomes required by the Developed and implemented strategies for clients to improved social media growth.. Created and maintained client leads, proposals, project reports, business revenue and expense reports, time sheets, quotes and various other company related items. Overall management of the company including finances.

Management
Marketing
Customer Service

Workplace personality

100+

Company Size

12

Day Length

25+

Team Size

Loud

Noise Level

Formal

Dress Code

Benefits

N/A

Commute

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