profile

Hassan Alsaihati

Riyadh Saudi Arabia

saihati13@gmail.com

+966549095797

Skills

Planning & Forecasting

Presentations

Market / Sales Analysis

Sales Management

Negotiation

Team Productivity

Customer Relation Management

Problem Solving & Decision Making

Communication Skills

Perform Well Under Pressure

Business Development

Team Management

Languages

Arabic

English

Russian

Activities

Technology

Travel

Sport

Education

IFCE

Saudi Central Bank Certificate , Insurance

November 2011 - November 2011

Institute Of Public Administration

Diploma , Hospital Administration

September 2006 - February 2009

Experience

Unit Head - Medical

Ace Broker , Riyadh Saudi Arabia

February 2021 - Present

  • Establish and maintain effective working relationships with clients and use these relationships to develop new business opportunities.
  • Facilitate consumer relations or the relationship between clients and other departments in the company.
  • Arrange quarterly reports and recommendations.
  • Set and participate in sales target.
  • Enhance daily work performance.
  • Train employees and new joiners.
  • Discuss budget and KPIs with top management.

Filed Forces & Customer Care Operation

Total Care Saudi - TPA , Khobar Saudi Arabia

October 2019 - February 2021

  • Ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Assure that teams is contacting customers to respond to inquiries or to notify them of claim investigation results.
  • Arrange KPIs to evaluate the team and arrange for corrections, if needed.
  • Improve relations with top clients and providers.
  • Build ENAYA System for HUJ & UMRAH.
  • Monthly training for the team. 
  • IFCE training for new joiners.

Account Manager

Tawuniya Insurance Compnay , Khobar Saudi Arabia

February 2010 - October 2019

  • Achieve Annual cross selling target.
  • Set regional business plan that expands company’s market share.
  • Support client and handle their request and queries.
  • Build long terms business relationships with key clients & corporate clients.
  • Participate in enhancing after sales service.
  • Work closely with different SBUs to meet clients' needs and achieve target.
  • Cross sale and support sales departments & marketing representatives  to secure business.