Hotel Ma , Hotel Ma
4 Star Hotel - À La Carte Danang Beach , Danang
- January 2015
• Welcoming guests to the hotel in a polite, friendly and helpful manner.
• Dealing with late arrivals and assisting with early check-outs.
• Taking payment from guests in the form of cash or credit cards.
• Answering telephone inquiries promptly & professionally & transferring calls on.
• Being a point of contact for guests should they have any queries.
• Arranging for brief tours of the hotels rooms and facilities.
• Operating switchboard and directing calls appropriately.
• Dealing with and resolving customer complaints.
• Checking function sheets.
• Managing group bookings for conferencing, the restaurant and accommodation.
• Keeping up to date on all hotel products, services, pricing & promotional offers.
• Completing the night auditing procedures with accuracy and attention to detail.
• Maximise sales revenues through up selling and marketing programmes.
• Provide information and literature about the hotel in person and via telephone.