profile

Pham Hoang Doan Trang

Receptionist

Ho Chi Minh City, Vietnam

Skills

Communication

Organizational

Problem-solving

Technical

Languages

Awards

Activities

About

Education

Huflit University

Hotel Ma , Hotel Ma

0

Experience

Receptionist

4 Star Hotel - À La Carte Danang Beach , Danang

July 2014 - January 2015

• Welcoming guests to the hotel in a polite, friendly and helpful manner. • Dealing with late arrivals and assisting with early check-outs. • Taking payment from guests in the form of cash or credit cards. • Answering telephone inquiries promptly & professionally & transferring calls on. • Being a point of contact for guests should they have any queries. • Arranging for brief tours of the hotels rooms and facilities. • Operating switchboard and directing calls appropriately. • Dealing with and resolving customer complaints. • Checking function sheets. • Managing group bookings for conferencing, the restaurant and accommodation. • Keeping up to date on all hotel products, services, pricing & promotional offers. • Completing the night auditing procedures with accuracy and attention to detail. • Maximise sales revenues through up selling and marketing programmes. • Provide information and literature about the hotel in person and via telephone.

ex: Management
ex: Gardening
ex: PHP

Workplace personality

100+

Company Size

12

Day Length

25+

Team Size

Loud

Noise Level

Formal

Dress Code

Benefits

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