profile

Vanessa Matthews

London

Skills

French

Report writing

Policy analysis

Management

Education

King's College London

International Relations , International Relations

January 2004 - January 2004

University of Leeds

International Studies , International Studies

June 2000 - June 2000

Experience

Personal Trainer

Lifestylefitness4you , London

August 2014 - January 2015

This is my first attempt to start my own business; however I have reduced the business to a Saturday group running session, due to other professional aspirations. • Provide customised training programmes and sessions at the clients’ private location with the aim of making exercise a lifestyle habit. • Successfully trained clients to run marathons and maintain a physically active lifestyle that fits in with their busy schedules.

Delivery of sessions
customer service
management
Retail and Store Manager

Private White V.C. , London

September 2013 - August 2014

Private White V.C. is a family run British manufacturing menswear company in Manchester. When I started there was only one retail outlet in London. I was hired to inject new energy in different areas of the company. • Established luxury level of customer service process and policy, in-store and online; main point of contact for all customer queries. This resulted in an increase of +50% of sales in comparison to the previous year. • Managed all retail assistants: rota; training; performance reviews; visual merchandising; and hiring. • Coordinated the e-commerce operational sales process and managed CMS content management, because the factory did not have any staff for this task. • Responsible for e-marketing: from concept to sign off of weekly e-marketing emails; and overseeing advertisement development including branding. • Developed and implemented store stock and sales record keeping process, making it easier to monitor product movement and sales.

Management
Organisational Processes
Customer Service/sales
Retail Assistant

Monocle , London

February 2013 - September 2013

Monocle is an international magazine that has retail outlets around the world. In spite of the lack of retail experience I was hired because of my transferable skills enabling me to provide exceptional customer service to an international clientele. • Responsible for visual merchandising and general shop management. • Too many customer queries were not being taken care of, so I created a handover process to ensure all queries were appropriately handled.

Customer Service/sales
stock management
ex: PHP
Policy Analyst

INTERPOL , Lyon, France

January 2007 - April 2009

This organisation works to strengthen coordination and cooperation between police forces across international borders. I worked in the team within the cabinet that supported all the Secretary General’s engagements. • Prepared the Secretary General’s briefing and statistical analysis reports for his appointments. • To ensure consistency in the preparation and delivery of the SG’s briefing reports, I developed a process that strengthened the team’s interconnection. • When I started there was no system in place to monitor the commitments made by the SG during his meetings; this created a major risk to the organisation’s credibility. I took the initiative to set up a system that recorded, delegated and monitored the delivery of these commitments. • Sole responsibility in preparing the Organisation’s annual Programme of Activities document that is voted on at the General Assembly.

Analysis: statistical and informational
Report writing: analysis, recommendations
Evaluation and Monitoring

Workplace personality

100+

Company Size

12

Day Length

25+

Team Size

Loud

Noise Level

Formal

Dress Code

Benefits

N/A

Commute

Relocate

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